stripe interview questions
1. What do you think makes a great Stripe developer? 2. What do you think are the biggest challenges that Stripe developers face? 3. How do you think new features or products should be prioritized? 4. What do you think is the best way to handle customer support issues? 5. How do you think Stripe can better serve its developer community?
Tell me about a time when you had to deal with a difficult customer
It’s inevitable that you’ll have to deal with difficult customers from time to time. The key is to stay calm and professional.
One way to diffuse a difficult situation is to ask the customer what their specific issue is. Often, they just want to be heard and acknowledged. Once you know what the problem is, you can work on finding a solution together.
If the customer is being unreasonable or combative, it’s best to end the conversation politely. Thank them for their time and let them know that you’ll be happy to help them once they’re ready to discuss the issue calmly.
Tell me about a time when you had to go above and beyond for a customer
There was a time when a customer called in and was extremely upset. They had been on hold for over an hour and were demanding to speak to a supervisor. The customer service representative they were speaking to tried their best to calm the customer down, but they were unsuccessful. The customer threatened to cancel their account unless they were able to speak to a supervisor immediately.
The customer service representative went above and beyond by staying on the phone with the customer until a supervisor was available. The supervisor was able to resolve the issue and the customer did not cancel their account.
Tell me about a time when you had to troubleshoot a problem
When interviewers ask you to describe a time when you had to troubleshoot a problem, they are looking to see if you have the ability to find creative solutions to difficult problems. This is an important skill for any engineer, as stripe interview questions often involve solving complex technical challenges.
To answer this question well, you should describe a time when you faced a difficult problem and how you went about finding a solution. Try to be as specific as possible in your answer, and be sure to highlight the analytical and creative thinking that led you to your solution.
What do you do when you encounter a problem that you don’t know how to fix?
If you encounter a problem that you don’t know how to fix, the best thing to do is to ask someone for help. This can be done by posting a question on a forum or contacting customer support. If you are able to find a solution on your own, be sure to document the steps you took so that you can reference them in the future.
How do you handle customer complaints?
It is important to handle customer complaints in a timely and efficient manner. The first step is to listen to the customer and try to understand their complaint. Once you have gathered all the information, you can start working on a solution. It is important to keep the customer updated on the progress of their complaint and let them know what actions you are taking to resolve the issue. Once the issue has been resolved, be sure to thank the customer for their feedback and let them know that you are always working to improve your service.
What do you think is the key to good customer service?
There are a few key things to remember when providing good customer service. First, always be polite and professional. This first impression can go a long way in building rapport with the customer. Second, listen to the customer and make sure you understand their issue. This will help prevent miscommunications and allow you to provide the best possible solution. Finally, take ownership of the issue and follow through until it is resolved. By taking these steps, you can ensure that every customer has a positive experience with your business.
1. How do you assess the creditworthiness of a borrower?
2. How do you underwrite a loan?
3. How do you price a loan?
4. How do you structure a loan?
5. What are the different types of collateral that can be used to secure a loan?