chipotle interview questions

If you’re preparing for a Chipotle interview, you might be wondering what kind of questions you’ll be asked. Here are some of the most common interview questions for Chipotle, along with tips on how to answer them. 1. Why do you want to work for Chipotle? 2. What are your availability? 3. What is your experience in customer service? 4. Describe a time when you had to deal with a difficult customer. 5.What would you do if you were facing an irate customer? 6. How would you handle a situation where you were understaffed? 7. Have you ever had to deal with a food allergy? How did you handle it? 8. What do you know about our company culture?

Tell me about a time when you had to deal with a difficult customer

It’s inevitable that you will encounter difficult customers from time to time in any customer-facing role. When this happens, it’s important to stay calm and professional.


One way to diffusing a difficult customer situation is to actively listen to their concerns. Restate what they are saying back to them in your own words to ensure that you understand their issue. Then, offer a solution that addresses their specific concern.

In some cases, a difficult customer may be unreasonable or even rude. In these instances, it’s best to defuse the situation by staying calm and politely declining their request. Thank them for their feedback and let them know that you’ll be passing it along to management.


Tell me about a time when you had to go above and beyond for a customer

Tell me about a time when you had to go above and beyond for a customer.

I was working the drive-thru at Chipotle one day when a lady pulled up to order. I could tell she was having a bad day, so I decided to try and brighten it by being extra friendly and making sure her order was perfect. I even threw in a free chips and guac since she seemed like she could use it. She ended up giving me a big smile and told me that I made her day, which made me feel really good.

Tell me about a time when you had to deal with a challenging situation at work

When I was working as a barista, one of the most challenging situations I had to deal with was when we were short-staffed. There were times when there would be a rush of customers and only two or three of us to handle it all. It was challenging to keep up with the demand and maintain our quality standards. However, we always managed to pull through by working together as a team and communicating effectively.

What do you think makes great customer service?

Great customer service is the ability to provide customers with what they need and want. It’s about creating a positive experience for customers, whether it’s in-person or online.

There are a few key things that make great customer service, including:

1. Meeting (and even exceeding) customer expectations: This is perhaps the most important aspect of great customer service. If you can consistently meet (and preferably exceed) your customers’ expectations, they’ll be very happy with your service.

2. Being responsive: Customers appreciate prompt responses to their inquiries and requests. Whether you’re handling customer support issues or taking orders, being responsive will go a long way in providing great customer service.

3. Being friendly and personable: Customers like doing business with people who are friendly and easy to talk to. If you can be personable while still being professional, you’ll likely create a great rapport with your customers and provide them with excellent service.

4. Being helpful: Customers appreciate it when you go above and beyond to help them out. Whether it’s offering advice on a purchase or providing additional information about a product or service, being helpful will show your customers that you care about their satisfaction.

5. Following up: After completing a transaction or addressing a customer issue, following up with the customer is always a good idea. This shows that you care about their experience and want to make

How would you deal with a difficult customer situation?

If you are faced with a difficult customer situation, the best thing to do is to stay calm and try to resolve the issue in a professional manner. First, try to understand the customer’s problem and see if there is anything you can do to help. If the problem cannot be resolved, calmly explain the situation and offer a solution that may work for both parties. If the customer is still not satisfied, it may be necessary to escalate the issue to a supervisor or manager.

How do you handle challenging situations at work?

When faced with a challenging situation at work, it is important to remain calm and levelheaded. First, take a step back and assess the situation. What is the problem? What are the possible solutions? Once you have a clear understanding of the situation, you can start to develop a plan of action.

If the problem is with a coworker or customer, try to resolve the issue directly with them. If that isn’t possible or doesn’t seem like it will be productive, talk to your supervisor or another manager. They may be able to help mediate the situation or offer suggestions on how to best handle it.

No matter what the situation is, always stay professional and respectful. Getting angry or upset will only make the situation worse. Take a deep breath and remember that challenges at work are inevitable – but they can also be overcome with patience and grace.

What do you think is

There are a few key things to keep in mind when answering this question. First, be honest about your opinion.Chipotle is looking for people who share its values, so if you don’t think the company is doing something right, it’s not the place for you. Second, be specific about what you think and why. For example, if you believe Chipotle’s food is overpriced, explain how much you think it should cost and why. Finally, be respectful in your answer. Chipotle is a successful company with passionate employees, so even if you don’t agree with everything it does, there’s no need to be negative or critical.